Our aim is to deliver all goods ordered within 3 – 5 working days from date of the order being accepted. Most goods can be delivered to Mainland UK, however, not all larger goods are available to UK Mainland addresses (for example, Ladders, Compressors). Other items such as Drills, Levellers, Chainsaws etc. can be delivered nationwide. You will be advised if delivery is not available to your location when you enter your delivery address. If delivery is not available to your area payment will not be taken. If you live in the Republic of Ireland we can deliver but you may incur additional charges (e-mail us for a quotation).
If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the manufacturer, you will be contacted to confirm delivery arrangements. We will keep you up to date with the progress of your order if the item is delayed for any reason.
If you decide not to continue with the order, any payment you have made will be re-credited to your account within 30 days of your order being cancelled. This does not affect your statutory rights.
It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any damage must be reported to us by phone or e-mail within 48 hours of delivery.
Cancellation & Returns
If you wish to cancel your order prior to despatch, you must email us first at firstname.lastname@example.org and wait for a cancellation email.
You have the right to cancel your order within seven working days from date of delivery and return the goods supplied to us for a full refund. You must notify us in writing or by email within the seven days of your intention to cancel the contract. If you cancel your order, any goods supplied must be returned to the retailer at your own expense within 7 days of your notice to cancel.
Providing the goods are returned unused, unopened, in original condition, complete with all packaging, in an “as new” condition and all accessories and leads including any free gifts you will receive a full refund, less any delivery and/or collection charges, within 30 days of giving us your notice to cancel. We are unable to accept back goods for a credit if they are unwanted gifts or non-faulty items 7 days after the purchase date. These Conditions do not affect your statutory rights.
Returned goods not complying with this will be rejected. Please note that if you cancel an order, which has been processed and dispatched, you will be refunded the value of the goods less the return costs. The 7-day period does not start until the day after receipt of the goods by the customer. Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 14 working days.
Trade Tools NI will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer.
Full refund of the cost of the goods will be given upon the above conditions being met and the refund will be authorised only after a full inspection of the goods by our Returns department, who will check if all the correct products have been returned with the correct accessories and their condition. Any missing accessories will be deducted from the refund.